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Shipping, Returns & Taxes
All shipments require 24-48 hours for processing.
We cannot guarantee that your shipment will arrive on any exact date. You will receive shipping updates to the email address provided upon purchase.
Please allow UP TO 14 business days for arrival at final destination.
Gates and Boards offer a 30-day return policy on all regular priced items purchased on line. Sale items are subject to a 15-day return policy for store credit or exchange ONLY.
Items marked as CLEARANCE or FINAL SALE will not be eligible for a return of any kind.
WE CANNOT REFUND SHIPPING COSTS.
Returned items will be shipped back at the CUSTOMERS EXPENSE to the following address:
Any item to be returned MUST be shipped back to Gates and Boards prepaid, within 30 days of the original purchase with a copy of your original receipt. All products MUST be in original condition, unworn/un-used and unwashed with tags attached. If applicable, Refunds will be processed back to the original method of payment AFTER the item has been received and inspected at Gates and Boards.
All returns MUST be pre-authorized by Gates and Boards. Please call or E-mail us with the details of your return. We will issue you a Return Authorization Number. Please write that Return Authorization number on the outside of the package so it is clear and legible.
TAXES AND DUTIES:
All International Shipments are shipped with FedEx or UPS.
YOU ARE RESPONSIBLE FOR ANY DUTIES AND TAXES YOUR COUNTRY MAY OR MAY NOT CHARGE.
FedEx/UPS acts as the customs broker for your goods. If FEDEX/UPS asks for a COD or sends you a bill, this is NOT additional shipping costs, this charge is import taxes, duty, VAT and brokerage fees.
The Law forbids us from sending items marked as a "GIFT" or lower the indicated value. Gates & Boards cannot falsify customs documents.
Mail: Gates and Boards 580 Bayfield Street Unit #3, Barrie, ON L4M 5A3