Shipping & Returns
All shipments require 24-48 hours for processing.
We cannot guarantee that your shipment will arrive on any exact date. You will receive shipping updates to the email address provided upon purchase.
Please allow UP TO14 business days for arrival at final destination.
Most shipments are sent via Canada Post Regular Parcel. **During the current COVID-19 situation we cannot guarantee any shipping arrival dates.** Gates & Boards reserves the right to decide whether to ship via Canada Post or FedEx.
We do not "safe drop" packages. All shipments will be sent requiring a signature upon delivery.
All returns MUST be pre-authorized by Gates and Boards.
Gates and Boards offer a 30-day return policy on all regular priced items purchased online and 7 days full refund for in store purchases.
Sale items 30% off or more are considered FINAL SALE and will not be eligible for a return of any kind in store or online.
Ski and Snowboard equipment that has been mounted (out of the plastic/boxes with bindings attached) is non refundable/returnable.
WE CANNOT REFUND SHIPPING COSTS.
Returned items will be shipped back at the CUSTOMERS EXPENSE to the following address:
All return requests are processed via E-mail only. Please include a copy of your invoice along with the reason for your return request. One of our e-comm specialists will get back to you within 24 hours. If your purchase is eligible for a return we will issue you a Return Authorization Number. Please write that Return Authorization number on the outside of the package so it is clear and legible.
Gates and Boards does not cover the costs for shipping on any returns. If your return is authorized we will email you a shipping label to send the item back to us. The cost of return shipping is taken off of the final refund amount. Any item to be returned MUST be shipped back to Gates and Boards within 30 days of the original purchase with a copy of your original receipt. All products MUST be in original condition, unworn/un-used and unwashed with tags attached. Any equipment that has been mounted is final sale and is not eligible for a return of any kind. Approved refunds will be processed back to the original method of payment AFTER the item has been received and inspected at Gates and Boards.
Email: [email protected]
Mail: Gates and Boards 580 Bayfield Street Unit #3, Barrie, ON L4M 5A3