Shipping & Returns
All shipments require 24-48 hours for processing.
We cannot guarantee that your shipment will arrive on any exact date. You will receive shipping updates/tracking information to the email address provided upon purchase. This is sent as an automated message and depending on your email settings might end up in your spam/junk folder.
Please allow UP TO 14 business days for arrival at your final destination. Gates & Boards is not responsible for any delays the carrier might experience.
Shipments are sent via Canada Post Expedited Parcel.
Gates & Boards reserves the right to decide whether to ship via Canada Post or another carrier depending on the customers location/needs.
We do not "safe drop" packages. All shipments will be sent requiring a signature upon delivery. If you cannot be home to receive your package, a delivery note will be left and the item will be held at your nearest Canada Post depot for pick up.
ONLINE PURCHASE RETURN POLICY:
All returns MUST be pre-authorized by Gates and Boards via EMAIL REQUEST. Please do not phone the store to make this request. Please email [email protected] to make your return request. One of our Ecom staff will get back to you within 24 hours.
Regular priced items and items up to 20% off purchased online can be returned for a refund/exchange within 14 days of receipt (starting the day the package is received by the customer).
Sale items (30% off or more) are considered FINAL SALE and will not be eligible for a return/refund/exchange of any kind in store or online.
Ski and Snowboard equipment that has been mounted (out of the plastic/boxes with bindings attached) is a FINAL SALE and is not eligible for a return/refund/exchange of any kind.
WE CANNOT REFUND SHIPPING COSTS.
Returned items will be shipped back at the CUSTOMERS EXPENSE.
Authorized returns will be emailed a return shipping label to send the item back. Return shipping costs will be deducted off of the final refund/credit amount once the item is received/inspected back at Gates and Boards.
All return requests are processed via E-mail only. Please include a copy of your invoice along with the reason for your return request. One of our e-com specialists will get back to you within 48 hours. If your purchase is eligible for a return we will email you a return label and issue you a Return Authorization Number. Please write that Return Authorization number on the outside of the package so it is clear and legible.
Gates and Boards does not cover the costs for shipping on any returns. The cost of return shipping is taken off of the final refund amount once the item is received back at Gates & Boards and inspected. All products MUST be in original condition, unworn/un-used/unwashed with tags attached. Approved refunds will be processed back to the original method of payment after the item has been received and inspected at Gates and Boards.
Email: [email protected]
Mail: Gates and Boards 571 Bayfield Street Unit #2, Barrie, ON L4M 4Z9
IN STORE PURCHASE RETURN POLICY:
Regular priced items and items up to 20% off purchased in store can be returned in store for a full refund within 7 days of original purchase and up to 14 days for exchange/store credit. Items must be in original condition/packaging with tags attached and be unworn/unused/unwashed with proof of purchase. Gates and Boards reserves the right to refuse any returns/credits/exchanges after 14 days of original purchase.
Sale items (30% off or more) are considered a FINAL SALE and are not eligible for a return/refund/exchange of any kind.
Equipment that has been mounted is considered a FINAL SALE and is not eligible for a return/refund/exchange of any kind.